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If/when Google shits the bed there would be no one to the rescue. Google recognizes that complacency equals death and their only sustainable resource aka safely net is innovation. A general lack of ego has allowed them to admit that they will never come up with all the solutions internally. They embrace their users/customers as their greatest assets.
Its easy to say "the customer is always right" but it's amazing how few companies do just that. Chrome, from the little I've read seems like another way to not only build a community but give individuals exactly what they want; empowerment.
Its hard to fail when you get everyone involved.
~ Joe. G
I'm not convinced that Google will adhere to the "good for web, good for Google" mantra however. Why do I think this? I see more and more of Google appearing prominently in their organic search results. Is that the best result for the searcher? Or does this practice create a self reinforcing loop where the ease of access creates more referrers which creates more links to their properties, and so on.
Also, it may not be so clear what is good for the web. Who decides? Google decides. In general, I agree with their decisions but I no longer trust them to make the right decisions for the web.